Shipping policy
1. Order Processing
Orders are processed as quickly as possible.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Destinations
We currently ship to the following countries:
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United States
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United Kingdom
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Canada
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Australia
- New Zealand
3. Shipping Times
🇺🇸 United States
Estimated delivery time: 3–9 business days
🇬🇧 United Kingdom
Estimated delivery time: 3–9 business days
🇨🇦 Canada
Estimated delivery time: 2–10 business days
🇦🇺 Australia
Estimated delivery time: 2–10 business days
🇳🇿 New Zealand
Estimated delivery time: 2–10 business days
Delivery times may vary due to:
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carrier transit delays
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customs processing
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holidays or peak demand periods
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weather conditions
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remote delivery areas
Tracking updates may take 24–48 hours after dispatch.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
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destination
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package weight
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selected shipping method
We may occasionally offer Free Shipping promotions, which will be clearly displayed on the website.
5. Tracking Your Order
Once your order ships, you will receive a tracking link by email.
If tracking information does not update immediately, please allow 24–48 hours for the carrier to scan and update the shipment.
For tracking assistance, contact us at contact@hellofresora.com.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to:
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an incorrect or incomplete address
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failure to collect the delivery
we may offer reshipment, but additional shipping fees may apply.
We are not responsible for lost packages caused by incorrect address details provided by the customer.
7. Lost or Stolen Packages
If tracking shows “Delivered” but you did not receive your package:
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check around your delivery location
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ask neighbours or building management
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contact the carrier for delivery confirmation
If the package remains missing, contact us at contact@hellofresora.com.
We will assist you and may provide a replacement after verification.
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Take clear photos of the item and packaging
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Email us at contact@hellofresora.com with your order number
We will arrange a replacement or refund after review.
9. Order Cancellation
Orders may only be cancelled before they are processed.
Once an order has shipped, it cannot be cancelled.
To request cancellation, contact us immediately at contact@hellofresora.com.
10. Contact Information
For any shipping-related questions, please contact:
Fresora Labs LLC
Trade Name: FRESORA
📍 30 N Gould St Ste R
Sheridan, WY 82801
United States
📧 contact@hellofresora.com
📞 +1 (917) 9628341