Refund policy

1. Overview

At FRESORA, customer satisfaction matters to us. We take pride in the quality of our products and aim to provide a clear, fair, and transparent return and refund process. This policy explains when returns, refunds, replacements, or our Satisfaction Guarantee may apply.

2. Eligibility for Returns

Due to the nature of our products (dietary supplements and personal oral-care items), standard returns are accepted only in specific cases.

Eligible:

  • Your order arrived damaged or defective
  • You received the wrong item
  • Your order was lost in transit


Not eligible for standard returns:

  • Opened or used supplement bottles
  • Opened oral-care products
  • Returns due to change of mind or personal preference

These restrictions exist for health and safety reasons. Opened or used products cannot be returned for resale — except under our Satisfaction Guarantee (Section 3), where bottles are returned for verification and destruction only.

3. Satisfaction Guarantee (90-Day Protocol)

Because Fresora is designed as a 90-day microbiome restoration protocol, we back it with a conditional money-back guarantee:

- Available on your first order only — one claim per customer and per household.

- You must have purchased and used the product as directed throughout the protocol.

- You must request your refund within 14 days of completing the 90-day protocol.

- You must return all bottles (used, partially used, or empty) to our returns address. Returned product is documented and destroyed for hygiene reasons — it is never resold.

- We refund the product price to your original payment method once the bottles are received. Original and return shipping costs are non-refundable.

- This guarantee does not apply to repeat orders, bulk or wholesale purchases, or accounts showing repeated refund activity.

This guarantee is offered in addition to, and separately from, the standard returns in Section 2.

4. 30-Day Support Window

For any issue with your order (damaged, defective, wrong, or lost item), contact us within 30 days of delivery. Depending on the situation, we may offer a replacement, a refund, or store credit. All requests are reviewed case by case.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Take clear photos of the product and packaging.
  2. Email us at contact@hellofresora.com.
  3. Include your order number.

Once reviewed, we will arrange a replacement or refund.

6. Lost Packages

If tracking shows "Delivered" but you did not receive your order:

  • Check your delivery area
  • Ask neighbours or building management
  • Contact the carrier for confirmation

If the package remains missing, email contact@hellofresora.com. We will assist you and may provide a replacement after verification.

7. Refund Processing

Approved refunds are issued to the original payment method.

- Processing time: 5–14 business days

- Shipping fees are non-refundable, except in cases of our error.

8. Exchanges

We do not offer traditional exchanges. For an approved issue, we will instead provide a replacement or a refund, when applicable.

9. Order Cancellations

Orders may only be cancelled before they are processed. Once an order has shipped, it cannot be cancelled. To request cancellation, email contact@hellofresora.com immediately.

10. Customer Responsibility

By purchasing from FRESORA, you acknowledge that:

- supplements are not intended to diagnose, treat, cure, or prevent any disease

- individual results may vary

- you should consult a healthcare professional before use if pregnant, nursing, taking medication, or having a medical condition.

10. Contact Information

For any questions regarding returns or refunds, please contact:

11. Abuse & Fraud

We reserve the right to refuse or limit refunds, returns, or guarantee claims in cases of suspected abuse, including repeated refund requests, multiple accounts, or claims inconsistent with normal product use.

 12. Contact Information

For any questions regarding returns or refunds, please contact:

Fresora Labs LLC — Trade Name: FRESORA

30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: contact@hellofresora.com · Phone: +1 (917) 9628341

 13. Governing Law

This Return & Refund Policy is governed by the laws of the State of Wyoming, United States.

 

 

 

 

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